CUSTOMER CARE COORDINATOR

Job Purpose:

Ensures great Customer's Experience in the restaurants through executing clear aligned Customer Care systems & processes, Loyalty program's support, efficient cooperation with AmRest experts and systematic internal communication processes execution to deliver great relations with Customers, increase transactions/sales and support AmRest strategy realization.

Our promise:

Responsibilities:

• Ensures and executes professional communication processes with customers
• Ensures right ownership distribution of feedbacks
• Support of system users
• Generates novel solutions in area of CX by recognizing customers needs, exploring and turning business opportunities into game-changers that gain and sustain the competitive advantage of AmRest
• Supports creation of monthly Analysis of OPS perfomance results
• Supports the creation of training materials for external and internal colleagues
• Maintains knowledge base to ensure up to date materials at all times
• Ensures proper distribution of needed actions across departments
• Monitors external stakeholders quality in terms of customer service
• Ensures proper progress by continuous reporting to supervisor about existing and upcoming challenges with task realization
• Plans and organizes own work efficiently in order to meet the deadlines of appointed tasks and routines 
• Applies prudent mindset in managing budgets and resources
• Proactively looks for functional best practices, spreads knowledge, experience, findings and provides constructive inputs to support the superior in creation and roll-out of the departmental strategy/agenda.
•  Is an example of high performer properly impacting department goals and strategy. 

Your skills and education:

• Bachelor’s Degree
• Fluent in romanian and english 
• Intermediate/ advanced in french 
• Microsoft office package at an advanced level 
• Good communication skills
• Positive energy 

• Bachelor’s Degree
• Fluent in romanian and english 
• Intermediate/ advanced in french 
• Microsoft office package at an advanced level 
• Good communication skills
• Positive energy