IT INFRASTRUCTURE AND SUPPORT MANAGER

Responsibilities

• Realize IT Services Department Strategy to ensure alignment with AmRest strategic goals.
• Proactively looks for functional best practices and spreads knowledge, experience, findings.
• Implement and maintain Global network initiatives to be aligned with Global systems.
• Support IT Opening/Renovation of Restaurants, deliver IT components as a part of business initiatives and provide right IT resources for business project / initiatives.
• Assure that Systems Projects and Change Requests are delivered within assumed budget and according to Business Strategy and Cost-Benefits analysis.
• Assure and enable standardization around IT Processes (Incident, problem and change requests management/standards (including remote and on-site)
• Manage IT Communication systems and platforms.
• Assure vendor, license, knowledge, configuration, assets management for all IT services.
• Manage SLAs for internal and external support.
• Assure IT security in the country, providing continuous analysis, implementation of audit recommendations and alignment with global security rules.

Requirements

• Computer Engineering Degree / IT Superior Grade Cycle / or similar.
• Technical understanding of cloud-based products (preferably Microsoft Azure)
• Advanced knowledge of collaborative Microsoft environments and technology (Office 365, Teams, SharePoint and Active Directory)
• Budget management experience (capex/opex)Project management experience.
• ITIL experience.
• Advanced English, written and spoken: Continuous interaction with Global Team.
• Execution passionate: your daily task will be 50% management and 50% execution.
• 2 years of experience as Team Leader of IT Support and/or Infrastructure.
• 5 years of experience in IT technical position.
• Willing to travel.

Benefits

• Working in a growing multinational company in an international team located in different countries.
• Full-time job.Long-term contract.
• Private Life and Health Insurance after 3 months.
• 25% Discount in our brands.
• Competitive remunerative package.
• Access to Wellhub and GoFluent.
• Flexible remuneration package.